Resources & Documents
This page contains information regarding products and eligibility that you might find helpful.
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General Resources
Important benefits information can be found under this Resources page. In addition to this website, the Benefits Service Center is another benefits resource for enrollment assistance, benefits quesitons, and Annual Open Enrollment assistance. Trained Benefits Specialists are available to answer your questions by calling (XXX) XXX-XXXX.
State Health Benefit Plan (SHBP)
Locating an In-Network Provider
To locate an In-Network Provider, click the link below for the applicable carrier.
Contact State Health Benefit Plan at (800) 610-1863 or visit the State Health Website.
Contact LiveHealthOnline (Telemedicine)
Contact LiveHealthOnline at (888) 548-3432 or visit the LiveHealthOnline Website.
Dental
Locating an In-Network Provider
To locate a participating provider, visit www.XXX.com/dental, and click on "Find a participating dentist" from the first section. Select the PDP Plus network type and enter your location, and then follow the search instructions.
Contact the Carrier
Contact carrier at (XXX) XXX-XXXX or visit www.XXX.com/dental.
Vision
Locating an In-Network Provider
To locate a participating MetLife provider, visit www.metlife.com and choose "Find a Vision Provider," and a network drop down box will display. Select the "MetLife Vision PPO Network," enter your location, and click submit.
Contact MetLife Vision
Contact MetLife at (855) 638-3931 or visit www.metlife.com.
Flexible Spending (FSA)
Healthcare FSA Reimbursement
Click here to go to the Medcom website.
Contact Medcom
Contact Medcom at (800) 523-7542, option 1 or via email at medcomreceipts@medcombenefits.com.
Life Insurance
Portability and Conversion Forms
You have the opportunity to continue your life insurance benefit should you terminate employment with School System. You may either port your policy to an individual term life plan or convert your policy to a whole life plan upon termination. Additional information regarding these two options may be obtained by contacting Unum.
To apply, submit the Portability or Conversion forms to the carrier within 31 days of your employment termination date in order to ensure your coverage can continue.
Contact Unum
Contact Unum at (800) 445-0402 or visit www.unum.com.
Universal Life
Contact Trustmark
Contact Trustmark at (800) 918-8877 or visit www.trustmarksolutions.com.
Critical Illness
How to File a Wellness Claim
You can file a wellness claim by calling Voya at the number below, or online at www.voya.com/claims. The necessary information is below.
- Group Number: 998877
- SSN
- Provider Name
- Date of testing
- Type of testing done
Contact Voya Financial
Contact Voya Financial at (877) 236-7564 or visit www.voya.com.
Group Legal
Contact ARAG Legal
Contact ARAG Legal Plans at (800) 247-4184 or visit www.araglegal.com.
Identity Theft
Contact InfoArmor
Contact ID Watchdog at (800) 789-2720 or visit www.myprivacyarmor.com.
Employee Assistance Program (EAP)
Travel Assist
Unum also provides a Travel Assistance benefit which gives you access to resources while traveling. When the unexpected happens far from home, it is important to know whom to call for assistance. With a presence in 200 countries and territories around the world, they are available to help anywhere, anytime.
Contact Unum
Contact the Employee Assistance Program at (800) 854-1446.
Retirement & Savings
For questions or additional information, contact the applicable carrier below.
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Teacher's Retirement (TRS) at (800) 352-0650
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Public School Employees Retirement System (PSERS) at (800) 805-4609
