Employee Assistance Program (EAP)

Life presents complex challenges.  If the unexpected happens, you want to know that you and your family have simple solutions to help you cope with the stress and life changes that may result. That’s why we provide an employer-paid Employee Assistance Program (EAP) to you, your spouse, your children, and your parents.  Their straightforward approach takes the complexity out of managing stress when life throws you a curve.  Getting in touch is easy: simply call (800) XXX-XXXX.


Important Documents

For the everyday issues like job pressures, relationships, retirement planning, personal grief, loss, or a disability, the Employee Assistance Program can be your resource for professional support. 

The service includes unlimited telephonic support, and up to 3 face-to-face emotional or work-life counseling sessions per occurrence per year, so each member of your family can get counseling help for their own unique needs.  Legal and financial counseling are also available by telephone during regular business hours. 

Your Employee Assistance Program also includes a will preperation service. Preparing a will doesn't have to be complicated or expensive. The Employee Assistance Program includes simple tools that can help you create a basic will in no time. 

Counseling Services

Emotional or Work-Life Counseling

Helps address stress, relationship, or other personal issues you or your family members may face. It’s staffed by licensed professional counselors who listen to concerns and quickly make referrals to in-person counseling or other valuable resources. Situations may include:

  • Job pressures

  • Relationship/marital conflicts

  • Stress, anxiety and depression

  • Work/school disagreements

  • Substance abuse

  • Child and elder care referral services


Included with EAP: HealthAdvocate

3 telephone consultations with a licensed counselor per issue.

Counselors are available 24/7

Bi-lingual (English and Spanish speaking capability)

Counselors can refer employees to longer term assistance, if needed.

Network of attorneys – Service includes a free 30 minute consultation per legal issue with licensed attorney.

Discount on Attorney Services – following Initial Attorney Consultation, 25% discount off standard legal fees as offered by Health Advocate’s network of attorneys.

Medical Bill Saver - On behalf of the employee, HealthAdvocate will contact providers to negotiate the balance on any uncovered medical or dental bill over $400.

Website - Includes access to 75+ free webinars with a variety of help topics. Many of these have a course completion certificate the employee is awarded with upon completion.

There is also information on budgeting, estate planning, custody, wills & estates and more with access to the most commonly used forms and materials related to each topic.

Over 80 training courses – The attached resource catalog pages 4&5 outline what many of these courses are.

Work / Life Balance Services

Provides support for help with balancing the demands of home, family, and the workplace.  Specialists answer questions and put employees in touch with outside resources.  Topics may include:

  • Childcare Services

    • Babysitter tips

    • Community resources

    • Pre-schools

  • Eldercare Services

    • Assisted living facilities / independent living options 

    • Nursing homes or adult daycare services

    • Services for adults with disabilities

  • Financial Services

    • Debt management solutions

    • Budgeting assistance

    • Credit report assistance

  • Legal Services

    • Personal / family and elder law

    • Real estate

    • Identity Theft

Travel Assistance

Travel Assistance gives you access to resources while traveling. Whenever you travel 100 miles or more from home — to another country or just another city — be sure to pack your worldwide emergency travel assistance phone number.  Travel assistance speaks your language, helping you locate hospitals, embassies, and other “unexpected” travel destinations.  Just one phone call connects you and your family to medical and other important services 24 hours a day.

Services include but are not limited to:

Emergency evacuation to a 1st world medical facility and transportation for family member to join insured hospitalized for extended period

Legal referral (including assistance with bail bonds)

Personal services (including emergency funds transfer & assistance in replacing lost/stolen travel documents)